Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times
- United States: 7–15 business days
- International: 14–30 business days
Shipping times may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, contact us at jayc_sells@outlook.com and we'll investigate with the carrier.
International Shipping Nova Utilities ships to select international destinations. Customers are responsible for any customs duties or import taxes that may apply.